Employee Interaction Evaluator

We are seeking individuals to evaluate interactions with employees in various settings and provide detailed feedback on knowledge and professionalism. As an Employee Interaction Evaluator, you will play a crucial role in assessing the quality of employee interactions and helping businesses improve their employee-customer interactions.

Job Requirements:

1. Observational Skills: Ability to observe and evaluate interactions between employees and customers or colleagues with attention to detail.
2. Communication Skills: Clear and concise verbal and written communication skills to articulate observations and provide constructive feedback.
3. Empathy: Ability to empathize with both employees and customers and understand their perspectives during interactions.
4. Professionalism: Professional demeanor when interacting with employees and adherence to company policies and guidelines.
5. Objectivity: Capability to provide unbiased assessments and avoid personal biases while evaluating employee interactions.
6. Reliability: Dependability to complete assigned evaluation tasks within specified timeframes and adhere to reporting deadlines.
7. Flexibility: Willingness to evaluate interactions in various settings, including retail stores, restaurants, offices, and other businesses.
8. Confidentiality: Commitment to maintaining the confidentiality of evaluation assignments and proprietary information.
9. Attention to Detail: Ability to accurately document observations and provide specific examples to support feedback.
10. Availability: Ability to work flexible hours, including evenings and weekends, to accommodate evaluation tasks.

Preferred Qualifications:

• Previous experience in customer service, employee training, or quality assurance is a plus but not required.
• Familiarity with performance evaluation methodologies or employee feedback systems.